1 Abandoned Capital Credits2 4
As a not for profit cooperative, Filer Mutual is owned by the members who use our services. When you pay your telephone/internet bill each month, you are building equity in your cooperative, based on your usage. This is referred to as a capital credits allocation. At the Board’s discretion and as the financial condition of the co-op allows, capital credits are periodically retired and returned to co-op member-owners. Each co-op member is assigned an individual capital credits account, separate from their billing account. Whenever funds are allocated to your capital credits account, your equity in the co-op increases.
We are pleased to announce that we will be returning patronage credits to our customers in the month of November, 2015. If the amount of your patronage credit is more than $5.00, you will receive a check, mailed to your address on record. If your patronage credit is less than $5.00, you will see the credit on this monthly billing statement. If you did not have service with us is 2014 or 1994, you will not receive a credit or a check.
DISH Network has discontinued bundled billing with Filer Mutual. You should have received a letter from DISH Network explaining this change. Effective with this billing, you will be billed directly by DISH Network for your DISH Network services. Your Filer Mutual services will continue to be billed by Filer Mutual.
The notice you received in September, 2015 is the notice of your share of the 2014 Allocation for Filer Mutual Telephone Company. The Board will determine the timing and amount of any retirement (check to you related to this or former allocations) when the company has sufficient funds to cut checks for those amounts that have not yet been retired.

Question: What is a cooperative?

Answer: Filer Mutual is a cooperative that you have a membership interest in. We are a business organization owned and operated by a group of individuals (our members) for your mutual benefit. We have a Board of Directors that provides the direction for management to meet the needs of you, our members.

Question: What is a margin?

Answer: A margin is the amount of money in excess of expenses that is allocated back to the membership based on patronage. Most businesses have net income from operations. We have margins that get allocated back to our members and the letter you received is your share of the 2014 margins that were allocated.

Question: What is patronage?

Answer: Patronage is the amount of the cooperative’s services the members have used. This amount is used to calculate how the margins are divided among the members if there are margins to be distributed to the members.

Question: What are capital credits?

Answer: Capital Credits are the amount of patronage margins retained by the cooperative to be retired at a future date. Each member has an amount that is credited to their account each year that the cooperative has a margin to allocate.

Question: When are capital credits retired and what does that mean?

Answer: Capital Credits are retired when the Board of Directors determines that it is in the best interest of the cooperative to do so. The Board of Directors has a responsibility to ensure the viability of the cooperative and make sure that the cooperative has enough reserves to meet future needs.

We hope that this will help you to understand the value of being a cooperative member. We are pleased to announce that we expect to retire a portion of the remaining capital credit balance later this year! Thank you for supporting us, your local telecommunications cooperative.
Dear valued customer,

Filer Mutual Telephone Company has been a partner of Syringa Wireless which has been operating in southern Idaho for almost 10 years and has proudly served thousands of customers during that time. It is with much regret that we must inform you that beginning December 31, 2015, Syringa WIreless will no longer be providing wireless communication services and will cease doing business. As your neighbors, Filer Mutual and Syringa Wireless have fought hard to maintain low prices and high quality service for our Idaho communities. We are disappointed that we cannot continue to serve your cell phone needs.

Over the last three years Syringa Wireless has made extensive financial investments into their network and to the communities they serve with the intent to offer services comparable to their competitors. The wireless industry is fiercely competitive with rapidly changing technologies and cost structures. As a small locally owned and operated provider, they have arrived at a point where it is simply not feasible to continue to operate the cellular phone service.

Your account will remain active and service will be provided through the end of the year. You will need to close your account and pursue other options for your Syringa Wireless services on, or before, December 31st, 2015. There is information included with this letter to assist making your transition to a new wireless carrier as seamless as possible.

Since you receive Syringa Wireless services through Filer Mutual Telephone Company, you will need to contact Filer Mutual Telephone for terminating your service.

You may begin to transition your services to another carrier at any time.

Options for closing your account if you are a 'no contract' customer, 'Pay-go' customer, or a 'contract' customer who has completed the terms of their contract

  • 1. You may begin to transition your services to another carrier at any time, but no later than December 31st, 2015.
  • 2. You are free to keep your device. You may also return your device to Filer Mutual Telephone and receive a prorated value of your out of pocket expenses for the device, based upon a 24-month service life. To be eligible for the rebate, the phone must be in good working order and your account must be in good standing. Refunds are processed at our corporate office and checks are mailed within 45 days.
  • 3. Do nothing, and your service will remain active; you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

Options for closing your account if you are a 'contract' customer currently within the period of your contract

  • 1. You may begin to transition your services to another carrier at any time, but no later than December 31st, 2015. Certain restrictions apply (see below).
  • 2. If you continue service with Syringa Wireless through November 15th, 2015, you may keep your device at no charge. All Early Termination Fees (ETF) will be waived if the account is closed in good standing after November 15th, 2015 but before December 31st, 2015.
  • 3. If you choose to leave Syringa Wireless prior to November 15th then you will need to return any device that was purchased as part of your contract. If your account is closed in good standing and the device is returned in good working order then you will receive prorated rebate of your out of pocket expense in the purchase of the device based upon a 24 month service life. Refunds are processed at our corporate office and checks are mailed within 45 days.
  • 4. Do nothing, and your service will remain active; you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

To return your device:

  • 1. Drop it off at Filer Mutual and our staff will return it to the Syringa corporate office where your return will be processed.
  • 2. Locate and print the return form listed in the post's download section.
    Return the filled out form and your phone to us at the address below. We will process your refund within 45 days. We cannot issue refunds on devices we don't receive. It is recommended that you use a delivery method that is traceable.
Filer Mutual Telephone Company
PO Box 89
400 Main Street
Filer, ID 83328

If you have any questions, or to return your device, stop by our office or call our customer care department at (208)326-4331.

Customer care is open Monday through Frdiay 8:00am to 5:30pm.

Thank you for your business with us. It is our pleasure to serve your continuing needs for internet and phone service along with the rest of your technology needs.
Dear Member,

Due to changes in Federal Communications Commission (FCC) regulations, Filer Mutual Telephone Company is raising Local Rates to maintain comparability of our Residential Local Service rate to federal rate floor calculations. This will allow Filer Mutual Telephone to keep pace with the changing regulatory environment. This will help us avoid potential future losses of Universal Service Fund support so that we can continue to upgrade your network with a fiber optic network, so federal funding is critical for us to be able to provide you with the services that you have come to expect from Filer Mutual Telephone Company.

The current Residential Local Service rate of $16.00 will be increasing to $21.00 as of July 1, 2015. This rate does not include any state for federal mandated taxes, fees, or surcharges. The last rate increase in Nevada was 8 years ago in 2007. As your local cooperative, we strive to maintain rates as low as possible, and we hope that you continue to support us moving forward.

If you have any questions regarding the rate increase do not hesitate to contact us at (775)755-2301.